PRIVACY POLICY

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1. Policy Statement

1.1 Purpose

CYBEGIN Pty Ltd (“CYBEGIN”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in the course of delivering cybersecurity advisory services.

1.2 Scope

This Policy applies to all CYBEGIN operations, employees, contractors, and third-party service providers bound by contractual obligations. It covers all personal information collected, stored, and processed by CYBEGIN, including via our website, communications, and service delivery platforms.

2. Overview

We collect and handle personal information to deliver our services and meet our legal obligations. This includes:

• Conducting risk assessments, advisory sessions, and training
• Managing client relationships and service delivery
• Responding to enquiries, feedback, and complaints
• Supporting compliance with frameworks such as the Essential Eight, ISO 27001, and the Australian Privacy Act
• Improving our services and digital platforms
• Recruiting and onboarding staff or contractors
• Managing marketing, newsletters, and public communications

3. Collection of Personal Information

3.1 Types of Information

We may collect:

• Contact details (name, email, phone)
• Business information (role, organisation, sector)
• Service history and engagement records
• Employment-related data (if applying to work with us)
• Technical data (IP address, browser type, device info)

3.2 How We Collect

We collect personal information directly when you:

• Contact us or engage our services
• Subscribe to our newsletter
• Participate in training or advisory sessions
• Apply for a role with CYBEGIN
• Provide feedback or lodge a complaint

3.3 Website and Cookies

Our website may collect usage data via cookies to improve functionality and user experience. You can disable cookies via your browser settings, though some features may be limited.

3.4 Social Media

We use platforms like LinkedIn and Instagram to share updates. If you interact with us there, we may collect your public profile information. These platforms have their own privacy policies.

4. Third-Party Links 

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before sharing any personal information.

5. Use and Disclosure

We use personal information only for the purpose it was collected or for related purposes you would reasonably expect. This may include:

• Delivering cybersecurity services
• Responding to enquiries or complaints
• Managing client accounts and communications
• Engaging contractors or employees
• Sending newsletters or service updates

5.1 Disclosure to Service Providers

We may share information with trusted providers who support our IT, website hosting, communications, and HR functions.

5.2 Disclosure of Sensitive Information

Sensitive information is only disclosed with your consent or where required by law.

6. Policy Updates

This Privacy Policy may be updated periodically. The latest version will be available on our website.

7. Complaints

If you have concerns about how we’ve handled your personal information, please contact us. We will investigate and respond promptly.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time. We will respond in accordance with the Privacy Act. If you no longer wish to receive communications from us, simply email info@cybegin.com.au to opt out.